FAQ

General Questions

1. What is Hatharvest? Hatharvest is an online boutique specializing in premium quality women's hats for every occasion. From elegant Straw & Panama hats to durable Outdoor headwear, we blend timeless style with superior craftsmanship.

2. Where is Hatharvest located? Our operations and company headquarters are located at: Shenzhen Shuhan Technology Co., Ltd. Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, 518109, China.

3. How can I contact customer service? We are here to help! Our dedicated support team is available via:

• Email: support@hatharvest.com

• Phone: +86 13242019890 We aim to respond to all inquiries within 24-48 business hours (Monday - Friday).

Products & Sizing

4. What types of hats do you sell? We offer a curated selection including:

• Straw & Panama Hats: Lightweight and breathable for sunny days.

• Western Hats: Classic, rustic designs with a timeless feel.

• Fedora & Trilby Hats: Elegant and versatile for any wardrobe.

• Outdoor Hats: Functional and stylish for your next adventure.

5. How do I choose the right hat size? To ensure a perfect fit, please refer to our Size Guide for detailed instructions on measuring your head circumference correctly.

Ordering & Payment

6. What payment methods do you accept? To ensure a secure and seamless checkout experience, we currently accept payments exclusively through PayPal.

7. Are taxes included in the price? Yes. For your convenience, all product prices displayed on our website already include all applicable taxes and fees. You will not be charged any additional taxes at checkout.

8. When will my order be shipped? Please allow 3-7 business days for order processing before your item is dispatched. Once your order is on its way, you will receive a shipping confirmation email with tracking details.

Shipping & Delivery

9. What are your shipping costs?

• Free Standard Shipping: All orders of $69.00 or more qualify for free shipping.

• Standard Shipping: Orders under $69.00 incur a flat-rate fee of $9.99. For more details, please visit our Shipping Info page.

10. Do you ship internationally? Yes, we ship to most countries worldwide. Shipping times may vary based on your specific location.

11. How can I track my order? Once your order is shipped, we will email you a tracking number. You can use this to monitor your package's journey in real-time.

Returns & Exchanges

12. What is your return policy? We accept returns and exchanges within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached. Please review our full Returns & Refunds Policy for details.

13. Who covers the return shipping cost? Customers are responsible for return shipping fees unless the item arrived defective or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.

14. How long does it take to get a refund? Refunds are typically processed within 5-10 business days after we receive and inspect your returned item. The refund will be issued back to your original PayPal account.

Care & Maintenance

15. How do I care for my hat? Proper care ensures your hat lasts for years. Please visit our Hat Care Guide for specific instructions on cleaning and storing felt and straw hats.

16. Can I reshape my hat if it loses its shape? Yes! Many styles can be gently reshaped using steam. Please follow the step-by-step instructions in our Reshape and Restore Guide.

Other Inquiries

17. What if my item arrives damaged? If your item arrives damaged or defective, please contact us immediately at support@hatharvest.com with clear photos of the issue. We will arrange a replacement or a full refund promptly.

18. Can I cancel or modify my order? We process orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible. Once an order has been shipped, we can no longer modify or cancel it.

Still have questions? Feel free to reach out to the Hatharvest Customer Support team at support@hatharvest.com. We are here to help you find your perfect fit!