Payment Policy

Last Updated: March 16, 2026

At Hatharvest, we strive to provide a secure and straightforward shopping experience for our customers. This policy outlines our accepted payment methods, pricing transparency, and security protocols.

1. Accepted Payment Method

We currently accept payments exclusively through PayPal. PayPal allows you to complete your purchase using your PayPal balance, linked bank account, or major credit/debit cards. This ensures you can shop with confidence, benefiting from PayPal's robust security measures and buyer protection services.

2. Pricing & Tax Transparency

• All-Inclusive Pricing: The price listed for each product on our website is the final price for the item. All prices already include applicable sales taxes, VAT, or GST. You will not be charged any additional taxes at checkout.

• Shipping Costs: Shipping is calculated separately based on your order value:

  • FREE Standard Shipping: Available on all orders of $69.00 or more.

  • Flat-Rate Shipping: A fee of $9.99 applies to orders under $69.00.

3. Secure Payment Processing

All transactions are processed securely through the PayPal encrypted platform. Hatharvest does not directly store, see, or process your credit card or bank account details on our servers. Your financial information is protected by industry-standard SSL encryption provided by our payment processor.

4. Currency & Charges

Transactions are processed in US Dollars (USD). If you are purchasing from a country with a different local currency, PayPal will handle the currency conversion at their prevailing exchange rate. Your bank or card issuer may apply additional foreign transaction fees; please consult your financial institution for details.

5. Order Confirmation & Verification

• Confirmation: Once you place an order, you will receive an Order Confirmation email. This acknowledges that we have received your request.

• Processing: Your order will enter our handling system only after payment has been successfully authorized and captured by PayPal.

• Payment Failure: If your payment is declined, the order will not be processed. You will be notified by the checkout system to try again or use a different linked method within PayPal.

6. Refunds & Billing Discrepancies

• Refunds: All approved refunds are issued back to the original PayPal account used for the purchase.

• Timeline: Once we initiate a refund, it typically appears in your account within 5-10 business days, depending on PayPal’s processing time and your bank.

• Billing Issues: For any discrepancies or questions regarding a charge, please contact our support team first for a quick resolution.

7. Pre-Orders

For any pre-order items, payment is collected in full at the time of purchase to secure your item and position in the fulfillment queue.

Contact Information

If you encounter any issues during the checkout process or have questions regarding your payment, please contact our customer service team:

Hatharvest Customer Support

• Company Name: Shenzhen Shuhan Technology Co., Ltd.

• Email: support@hatharvest.com

• Phone: +86 13242019890

• Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, 518109, China